Privacy Policy
Overview
Welcome to Vancouver Harbour Tours. This policy explains what information we collect when you use our website or book an experience, how we use it, and the choices available to you. By using our website or services, you agree to the practices described here. Questions can be sent through our support page.
The Information We Collect
| Information type | What it includes | Why we collect it |
|---|---|---|
| Personal details | Name, email, phone number, selected date, group size, special requests | To create and manage your reservation |
| Payment information | Processed securely through a payment provider; we never store complete card details | To complete your purchase safely |
| Website usage | Pages visited, device and browser details | To improve the website experience |
| Communications | Messages you send to our team | To respond and keep an accurate support record |
How We Use Your Information
- Confirm and manage reservations.
- Send confirmations, reminders, and departure updates.
- Respond to questions, requests, or complaints.
- Improve the website and booking experience.
- Meet applicable legal obligations.
We do not sell personal information or use it for purposes unrelated to the services requested.
Data Security
We use reasonable technical and organisational safeguards. The website is served over HTTPS, and access is limited to people who need the information. No transmission method is completely secure, so absolute security cannot be guaranteed.
Data Retention
Personal information is retained only as long as needed for the purpose for which it was collected, including booking completion, support, and applicable legal requirements. It is then deleted or anonymised.
Your Rights and Choices
| Your right | What you can ask us to do |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Ask us to correct inaccurate or incomplete information |
| Deletion | Request deletion where retention is not legally required |
| Marketing opt-out | Opt out of marketing communications at any time |
To make a request, contact our support team.
Third-Party Links
Our website may link to provider calendars, maps, and tourism resources. We are not responsible for the privacy practices of external websites.
Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect their personal information. A parent or guardian should make bookings for younger guests.
International Visitors
Our operations are based in British Columbia, Canada. Visitors outside Canada should understand that their information may be transferred to and processed in Canada.
Updates to This Policy
This policy may be updated occasionally. Continued use of the website after an update means you accept the revised policy.
Contact Information
Vancouver Harbour Tours
support@vancouverharbourtours.com